REPAYMENT OPTIONS

Process for loan repayment using online payment channels (NEFT/RTGS/UPI) or offline payment channels (cheque/draft)

Step 1: In case you want to make an online payment then please visit your bank’s net banking website and login with your own credentials. For offline payments, please go directly to Step 3.

Step 2: Choose your preferred mode of online funds transfer, i.e., NEFT/RTGS/UPI

OPTION 1: NEFT/RTGS

If you choose National Electronic Funds Transfer (NEFT) / Real Time Gross Settlement (RTGS), then in the Funds Transfer section make sure to fill in the following details while registering Ford Credit as a new Payee:

  • Payee Name: Ford Credit India Private Limited
  • Payee Account No: FCIR0101010000XXXXX (Please ensure that you put your complete 15 digits Loan Contract number beginning with ‘FCIR’)
  • Bank Name: Citibank
  • Branch Name: Citibank N.A Chennai
  • Payee Account Type: Current
  • IFSC Code: CITI0000003
  • Branch Address: Citibank, No. 2, Club House Road, Chennai – 600003

In case you are making a payment via Citibank Online Banking, the IFSC code is not required.

You may simply select the option 'Transfer to another Citibank bank account' to process the payment.

Once you have registered the Ford Credit as a new Payee, then initiate a new NEFT/RTGS Funds Transfer or alternatively proceed for the below mentioned UPI Payment to the Ford Credit UPI VPA and enter the desired transfer amount to complete the car loan payment.

OPTION 2: UPI

Now you can also conveniently pay through UPI (Unified Payments Interface). Simply log in through any UPI enabled mobile banking app / BHIM and pay.

  • Ford Credit UPI VPA: FCIPL@CITIBANK
  • Reference: 0101010000XXXXX (Please ensure that you put your complete 15 digits Loan Contract number)

Simply initiate your funds transfer before 5:00 pm for next day credit to your Ford Credit Loan Account, excluding Sunday and banking holidays. Also make sure to put in the correct Ford Credit Loan Account No. in the UPI Reference field to avoid a transaction loss. All payments are subject to realization of amount.

Step 3 (Skip for Online Payments): In case you would prefer to make an offline payment through cheque/draft then follow the below process:

OPTION 3: Cheque/Demand Draft

Please send your cheque/draft (draw it in favour of "Ford Credit India Private Limited" and mention your complete 15 digits Loan Contract number, i.e., 0101010000XXXXX on its backside) through courier to the below mailing address:

Ford Credit India Pvt. Ltd.,
4th Floor, Building 4B,
RMZ Millennia Phase II,
Dr. MGR Salai, Perungudi,
Chennai-600096, Tamil Nadu

Note: Please also courier a printout of the Loan Foreclosure quotation sent by Ford Credit on your email, along with the Cheque/Demand Draft, if you wish to foreclose your car loan earlier than its tenure.

Step 4: In case of successful online payment through NEFT/RTGS/UPI towards your car loan account, please do provide us with the Unique Transaction Reference (UTR) Number. In case of offline payments, please share with us the cheque/draft details and your Ford Credit Loan Account No. These details can be shared with us on our customer care email: fcicare@ford.com for updating your loan account, if it does not update automatically.

Step 5: If you still require any guidance, just give us a call on our Toll-Free Customer Care Centre at: 1800 419 2812 (Monday to Friday between 10 am to 6 pm) or you can also send us an email at: fcicare@ford.com

Note:

We request you to go through the Service Charges / Privacy & Disclaimer etc. as listed on our website and familiarize yourself before transacting online.