Ford Credit India (CIN: U65900TN2014FTC095830) operates from the following registered office address:

Ford Credit India Pvt. Ltd.,
3rd Floor, Urban Square,
S.F.No.- 278/3A & 9A,
VOC Street, Gandhi Nagar, OMR - Kottivakkam,
Chennai - 600041, Tamil Nadu

For queries/complaints related to your Car Finance by Ford Credit India, please feel free to reach out to us.

LEVEL 1

Eligible borrower / customer with Ford Credit Car loans can send their queries/complaint/grievances to:

• Call our Toll-Free Customer Service Helpline on 1800-419-2812
• Email us at: fcicare@ford.com

LEVEL 2 ESCALATION

If the eligible borrower/customer is not satisfied with the resolution provided or the query/complaint/grievance is not disposed of within 14 days, he/she may then contact the Grievance Redressal Officers mentioned below:

Officer 1: Mr. Shashikant Mandalgiri, National Manager - Marketing & Sales (Email: smandalg@ford.com)
Officer 2: Ms. Y Kavya, Company Secretary (Email: ykavya@ford.com)
Designation: The Grievance Redressal Officer/s,
Ford Credit India Private Limited