Ford Credit India (CIN: U65900TN2014FTC095830) operates from the following registered office address:

Ford Credit India Pvt. Ltd.,
Building - 4B, 4th Floor,
RMZ Millenia Business Park, Phase-II,
Dr MGR Road, North Veeranam Salai,
Perungudi, Chennai,
Tamil Nadu – 600096

For queries/complaints related to your Car Finance by Ford Credit India, please feel free to reach out to us.

LEVEL 1

Eligible borrower/customer with Ford Car can send their queries/complaint/grievances to:

LEVEL 2 ESCALATION

In case the response is unsatisfactory, the eligible borrower/customer after 7 days may escalate their queries/complaint/grievances to our escalation email: fcireach@ford.com

LEVEL 3 ESCALATION

If the eligible borrower/customer is not satisfied with the resolution provided or the query/complaint/grievance is not disposed of within 14 days, he/she may then contact the Grievance Redressal Officers mentioned below:

Officer 1: Mr. B Ashgar Khan, Director - Wholesale Risk Manager (Email: bashgark@ford.com)
Officer 2: Mr. Shashikant Mandalgiri, National Manager - Marketing & Sales (Email: smandalg@ford.com)
Designation: The Grievance Redressal Officer/s,
Ford Credit India Private Limited

If the query/complaint/grievance is not redressed by the Grievance Redressal Officer within the period of 30 days, the eligible borrower/customer may further escalate to the Officer-in-Charge at the Chennai Office of the Reserve Bank of India

The General Manager
Department of Non-Banking Supervision,
Reserve Bank of India,
Fort Glacis, 16 Rajaji Salai, Parrys,
George Town, Chennai,
Tamil Nadu – 600009